Wecomms — From concept to network

Services

Predictive Intelligence for Telecom Networks and Services

AI-Powered Network & Customer Intelligence.

All services

An AI and advanced analytics solution that helps detect, diagnose and anticipate issues in telecom networks, services and CPE (Customer Premises Equipment). It identifies anomalies, anticipates potential service failures and estimates customer churn risk, enabling proactive, efficient and customer-centric operations.

Network & Service Issue Detection

We identify and diagnose network anomalies, service degradation and connectivity issues to detect incidents and support a timely operational response.

  • Detection of anomalies in network behavior
  • Identification of quality and connectivity degradation
  • Event and incident correlation
  • Issue prioritization by potential impact

CPE Health Analytics

We analyze the status and behavior of routers, gateways, ONTs and other customer devices to identify failures, performance issues and Wi-Fi connectivity anomalies.

  • CPE health monitoring
  • Identification of Wi-Fi, signal and performance anomalies
  • Detection of unusual device behavior
  • Identification of potential technical intervention needs

Service Failure Prediction

We use predictive models to identify patterns associated with potential service outages or degradation before they significantly impact customers.

  • Failure risk estimation
  • Identification of historical incident patterns
  • Early alerts based on available indicators
  • Prioritization of preventive actions and maintenance

Presumptive Customer Churn Models

We estimate customer churn probability with analytical models that relate technical indicators, incidents, perceived quality and usage patterns, depending on data availability.

  • Identification of customers at risk of churn
  • Segmentation by risk level
  • Identification of technical factors associated with risk
  • Insights for retention and experience-improvement actions
We turn network, service and customer data into actionable insight to anticipate issues, optimize operations, reduce costs and improve customer experience.

Predictions are data-based estimates, not certainties. Results depend on the data available in each operator environment.

Benefits

  • Fewer failures

    Early detection of anomalies and service degradation.

  • Fewer unnecessary truck rolls

    Better diagnosis of network, Wi-Fi and CPE issues.

  • Lower customer churn

    Early identification of subscribers more likely to leave.

  • Better customer experience

    Preventive actions based on quality and behavior indicators.

  • Greater operational efficiency

    Incident prioritization by impact, criticality and risk.

From reactive to predictive operations.

We combine advanced analytics, machine learning models and operational indicators to turn available data into alerts, predictions and insight that support proactive decisions.

  1. Data

    Networks, services, CPE and customer experience indicators.

  2. Analysis

    Anomaly detection and pattern recognition.

  3. Prediction

    Estimation of failure and churn risk.

  4. Action

    Incident prioritization and preventive measures.

Anticipate issues. Optimize your network. Improve your customers' experience.

Discover how predictive analytics can help you improve the operation of your telecom networks and services.

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A clearer path forward

Bring the technical challenge. We’ll bring the operator perspective.

Talk to our team