Internet / Data
Assess internet service behavior and the technical conditions affecting performance.
Service quality assurance
Service Quality Assurance
An outstanding experience for every service.
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Wecomms provides independent technical assurance across internet, IPTV and voice services, connecting service measurements with quality of experience and customer experience analysis.
IPTV
Evaluate television service quality and identify delivery issues that affect viewing experience.
Voice / VoIP
Analyze voice service performance and the technical factors affecting call quality.
Service Monitoring
Monitor service behavior to identify degradation and performance trends.
Quality of Experience
Translate technical service evidence into an understanding of the user experience.
Customer Experience Analysis
Connect service behavior with the issues customers experience across connected services.
Service Performance
Validate end-to-end service performance across the supporting network environment.
Technical Troubleshooting
Investigate service-impacting issues, including relevant OLT and access-network conditions.
Independent service evidence helps protect every customer experience.
Start with a 6-week QoE assessment. Internet, IPTV/OTT, VoIP and Wi-Fi 6/7 tested end to end, with CPE telemetry (TR-069/TR-181), complaints and NPS linked to root causes, and a platform review across DNS, DHCP, BNG, CMTS, OLT and CDN.
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